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Tesco Supermarket In Scotland Offers "Relaxed Checkout Line" For Dementia Sufferers

Tesco is one of the largest grocery chains in the UK. You will find one or more Tesco’s in almost every town with a population of more than a couple of thousand people all across Wales, Britain and Scotland (Ireland too, for that matter).

Tesco has a relatively good reputation for being a leader in the industry, and working with communities and individual customers to find solutions when problems crop up. In this cases, a Tesco in Scotland came to the conclusion that quite a few of their customers needed a bit of extra time when paying for their groceries at the store.

So the manager of the store decided to set up a special checkout lane for elderly customers or others who move or think a bit more slowly than average so they wouldn't have to feel rushed. This innovation is particularly of use for those struggling with dementia-related issues.

Keep in mind that people who have memory loss may become flustered or get upset while impatient shoppers stare at them as they try to pay for their purchases.

The manager at the Tesco points out that the special checkout lane is also available to people with autism, social anxiety, and even parents shopping with small children.

The manager of the Tesco store in Forres set up what they call a "relaxed checkout lane" in his store. This no-pressure checkout means that customers have an opportunity to interact with the cashier, ask for help if needed, and not feel stressed when taking as much time as they need for their purchases.

It seems this idea of a relaxed checkout line is partially the brainchild of Wendy Menzies, a dementia advisor for Alzheimer Scotland. Apparently, Menzies came to the store to deliver a dementia awareness seminar a few months back.

The community of Forres has many residents who are suffering from Alzheimer's disease and other dementias, and almost 25 percent of them live alone.

During Menzies' session at the store, an employee of Tesco recommended setting up a more relaxed space for those who might need it.

Wendy explained in an interview with a major media outlet:

"It can help take some of the pressure off and hopefully then it will encourage people to still go out and about and participate in things that they've always done."

Of note, due to the labor costs and customer shopping habits, the relaxed checkout lane is only open certain days a week. All of the cashiers are trained by Alzheimer Scotland so they can take good care of their customers.

A sign in front of the special checkout line tells shoppers they can take as long as they need and warns there may be a wait. It reads:

"RELAXED CHECKOUT

Feel free to take as long as you need to go through this checkout today

Please be aware that you may experience a wait to complete your transaction

Thank you"

The number of people with Alzheimer's disease and other dementia conditions continues to grow in both the UK and the US. Data from the Alzheimer's Association suggests that at least 5 million Americans are dealing with the horrific disease.

Source: Faith Tap
Photo: Tesco/Facebook

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